Privacy Policy

Central Euro Banking Support operates this online platform providing financial services and banking support, including online banking assistance, account balance inquiries, transaction history support, credit/debit card issue resolution, fraud alert handling, technical support for banking applications, general financial product information, and complaint resolution. This policy explains how we collect, use, protect, and handle your personal data when you use our site and services.

We are committed to protecting your privacy and processing your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for your personal data is Central Euro Banking Support, located at 99 Váci út, Floor 3, Budapest, Budapest, 1138, Hungary.

Information We Collect

When you use our service, we may collect information directly from you when you provide it to us, such as when you fill out forms, communicate with customer support, or use specific features requiring personal identification or account details for the provision of banking support services. The types of personal data we may collect include, but are not limited to:

  • Contact information (such as your name, postal address)
  • Identification details as necessary for verifying identity in the context of banking support
  • Financial account details or transaction information you provide for the purpose of resolving issues or providing support
  • Details relating to your inquiries or requests for assistance
  • Technical information, such as your IP address, browser type, operating system, and usage data about how you interact with our online platform.

We collect technical data automatically as you navigate through the site, using cookies and similar technologies.

How We Use Your Information

We use the information we collect for various purposes related to providing our banking support services, including:

  • To provide, operate, and maintain our service and its features, such as assisting with account inquiries and transaction history.
  • To provide customer support and respond to your inquiries and requests, including technical support for banking applications and complaint resolution.
  • To resolve issues related to credit/debit cards or fraud alerts as requested by you.
  • To verify your identity when providing account-specific support.
  • To improve and optimize our service and develop new features.
  • To ensure the security of our platform and prevent fraud.
  • To comply with legal obligations and regulatory requirements.

Legal Basis for Processing

We process your personal data based on several legal grounds:

  • Performance of a contract: To provide the banking support services you have requested or agreed to receive.
  • Legal obligation: To comply with laws and regulations applicable to financial services and data protection.
  • Legitimate interests: For our legitimate business interests, such as improving our services, ensuring security, and preventing fraud, where these interests are not overridden by your data protection rights.
  • Consent: Where you have given specific consent for us to process your data for a particular purpose. You have the right to withdraw your consent at any time.

Sharing Your Information

We may share your personal data with third parties in certain circumstances:

  • With service providers who perform functions on our behalf, such as IT and hosting services, customer support platforms, or analytics providers. These third parties are obligated to protect your data and use it only for the purposes we specify.
  • With financial institutions or other relevant parties when necessary to provide the specific banking support you request (e.g., resolving a transaction issue).
  • With legal and regulatory authorities when required by law or to protect our rights and safety or the rights and safety of others.
  • In the event of a business transfer, such as a merger or acquisition, your data may be transferred to the new entity.

We do not sell your personal data to third parties.

Data may be transferred to and stored in countries outside the European Economic Area (EEA). If we transfer your personal data outside the EEA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your data.

Data Security

We implement technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose for which it is used.

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data.
  • The right to rectify inaccurate or incomplete personal data.
  • The right to erase your personal data (under certain conditions).
  • The right to restrict the processing of your personal data (under certain conditions).
  • The right to object to the processing of your personal data (under certain conditions).
  • The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format and transmit it to another controller.
  • The right to withdraw consent at any time where processing is based on consent.
  • The right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes data protection laws.

To exercise any of these rights, please contact us in writing at the physical address provided below.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to function effectively, improve your experience, and analyze site usage. Cookies are small text files placed on your device. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our site.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to third-party sites. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page. Please review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Central Euro Banking Support
99 Váci út, Floor 3,
Budapest, Budapest, 1138,
Hungary